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 Customer Satisfaction Web Survey 2018  


The B.C. Ministry of Transportation and Infrastructure is conducting a survey regarding the services that it provides. Your participation is voluntary and your input would be much appreciated. Your responses will be kept confidential.

The survey is divided into two parts: the first six questions ask about our customer service; that is, any contact you may have had with the Ministry of Transportation and Infrastructure in the last 12 months (whether it was person-to-person or electronic). The second group of questions asks for your feedback on the quality of service we provide to keep our provincial highway system safe and reliable.

The survey will take approximately 10 minutes.

Your survey responses are collected by the Ministry of Transportation and Infrastructure under sections 26(c) and 26(e) of the Freedom of Information and Protection of Privacy Act (“FOIPPA"), for the purposes of gathering information about customer service and satisfaction with respect to the various services that the ministry provides. To protect your own privacy and the privacy of others, please do not include personal information about yourself or others in your responses, including name or email address. This survey is voluntary and a response is encouraged, not required. Should you have any questions about the collection of this personal information please contact

To help us categorize the survey data, please answer the following question about yourself. All the information you provide is completely confidential.


(Choose ONE only)

(Choose ONE only)